How can we help?
Sometimes it isn’t easy to bring your computer in for servicing. This is why we offer flexible and effective remote support services for both Macs and PCs. Our US based technicians provide support over the phone and online. We can even connect to your computer over the internet as if we were right in front of it . No issue is too small when you’re only a click away.
Follow these simple steps for Remote Support: (recommended)
NOTE: This option is recommended for everyone. Download our click-to-run remote support client for both Windows and Mac OS X. No installation needed!
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Give us a call: (508)-258-9864 to schedule a remote support session
- Click here to start a remote support session
- Enter unique connection code provided by our technician
- Run the software after it has completed downloading
- Enjoy the convenience of remote support!
FAQs
Is Remote Support safe?
Absolutely. Our remote support software is design to protect you by encrypting communication end-to-end.
“Your connections are established via fully encrypted data channels using 2048-bit RSA key exchange and 256-bit AES session encoding.”
Can you access my computer after providing Remote Support?
Simply put, no. Our remote support software automatically generates a new password when opened. This security mechanism prevents us from accessing your computer unless you provide us with the new password. The only exception is if you configure the software for unattended remote access. This may be suggested for particularly complicated services requiring multiple reboots of your computer.
What if I don’t want to install any software?
Our remote support software runs with one-click and doesn’t require installation. Run it only when needed for absolute peace of mind.
How do I install the software for unattended remote access?
Click here to download our remote support software
Run and install the software once it has completed downloading
Give us a call: (508)-258-9864
Provide your technician with your unique ID and password. Now enjoy the convenience of remote support!
